Hospitality Team Member (Apprenticeship Level 2)

Introduction

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.

Entry Requirements

There are no entry requirements for the job role but a passion to work within the Hospitality Industry.

Functional Skills

Apprentices will be required to have or achieve level 1 English and maths and taken the exams for level 2 prior to completion of their Apprenticeship. If Level 2 has already been achieved then development of further English and maths skills will continue for the whole of the apprenticeship.

Apprentices will be required to have or achieve level 2 English and maths prior to completion of their Apprenticeship. If this has already been achieved then development of further English and maths skills will continue for the whole of the apprenticeship.

Duration

The minimum duration for this apprenticeship is 12 months with an End Assessment in month 15.

Progression

Upon successful completion, learners may wish to continue their development via the completion of a: Level 3 Hospitality Supervision Qualifications/Apprenticeships.

Funding

Levy paying employers may fund apprentices on this programme from their Apprenticeship Account and non-levy paying SMEs through the co-funded option. This apprenticeship standard is set at level 2.

End Assessment

To achieve this apprenticeship standard, the employer, training provider and apprentice will agree when the apprentice is ready and competent to undertake the independent end assessment, which will test their skills knowledge and behaviours required for this role.

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