Passenger Transport Operations Manager (Apprenticeship Level 4)


Every day millions of people use the transport network to get to work, to see friends and family or to go on holiday. Passenger transport service managers are essential to the safe and efficient operation of this network. They make a difference by overseeing the daily operation of the station or depot, ensuring business objectives are met and customers are able to travel safely, on time and in comfort from the beginning to the end of their chosen journey. An apprenticeship in passenger transport services is a great opportunity to acquire the skills, knowledge and behaviours that play a vital role in providing a high quality, accessible, safe and modern transport service. A career in passenger transport services allows you to follow a profession in Rail, Bus and Coach.

A passenger transport services operations manager is required to have a detailed understanding of the operational transport service, its targets and obligations, the relevant transport infrastructure and its assets. Their role may involve financial and budget responsibilities, day-today operational management of a passenger transport environment, compliance and quality checks and people management. An apprenticeship in passenger transport services is your first stop to a great career in an exciting and dynamic industry.

This apprenticeship will include the Institute of Leadership and Management Level 5 as well as the Operators CPC (Passenger transport).

Entry Requirements

Employers will set their own entry requirements, but it is expected that the individuals would have worked within a supervisory role prior to undertaking this apprenticeship.

Applicants will typically have already achieved English and maths at GCSE grade C or equivalent and should hold a Level 2 business related qualification or have at least two years’ experience in a passenger service environment.

Functional Skills

It is anticipated that functional skills will not be required due to the entry criteria but should this need to be undertaken Functional Skills Level 2 in English and maths will need to be achieved on the apprenticeship.

Development of further English and maths skills will continue for the whole of the apprenticeship even if the functional skills are achieved before the end of the programme.


This apprenticeship is expected to last up to 18-20 months but can be less depending on ability and previous skills and knowledge.


On successful completion, apprentices may choose to register as Associate members with the Chartered Management Institute and/or the Institute of Leadership & Management, to support their professional career development.

Progression on to higher level apprenticeships are available in Operational/Departmental Manager at Level 5.


This apprenticeship is in funding band 10. Levy paying employers may fund apprentices on this programme from their Apprenticeship Account and non-levy paying SMEs through the co-funded option. There may be a small fee for some SME’s.

This apprenticeship standard is set at Level 4.

On Programme Learning

Project-Based Assignment.

The project based assignment provides a substantive evidence base from a business-related project to demonstrate the application of skills, knowledge and behaviours.

The project should normally be based on a business problem that forms part of the apprentice’s role. It should cover key activities, which include:

  • Operational management
  • Quality and compliance
  • Managing customer safety.All projects must:
  • Contain an analysis of the problem
  • Outline the steps taken to address the problem and the outcome
  • Provide a review of what was done and lessons learnt
  • Have a word count of 3000 with a +/- 10% variance permitted.

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