Computing and Digital Technologies
Computing & IT
Computing & IT
Information Communication Technician, Apprenticeship
This apprenticeship covers the following role: help desk technician, first/second line support, IT infrastructure technician, network support. You will have the opportunity to combine ‘on-the-job training’ with study in a college environment. An infrastructure technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. Key technical skills and competencies include communication skills, IT security, remote infrastructure, data recording and communication, problem solving, workflow management, health and safety, performance, processes associated with WEEE (the Waste Electrical and Electronic Equipment Directive).
How will I be assessed?
You will be assessed through workplace observations, write ups and research that will form a portfolio of evidence. Online knowledge exams, a practical project, and an interview.
What could I do after this course?
Most learners will progress into a technician-level position. You could also progress to related higher education programmes, such as the degrees or degree apprenticeships on offer at University Centre Weston.
Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, mathematics and a science or technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills. You will also need to be in relevant employment, but we can help you to find this.
Occupations related to Information Communication Technician, Apprenticeship
IT Specialist Manager
IT specialist managers plan, organise, manage and coordinate the provision of specialist IT services and functions in an organisation.
Employment in region: 5,658 positions
IT Project or Programme Manager
Jobholders in this unit group manage, coordinate and technically supervise specific IT projects and programmes of a discrete duration and/or budget.
Employment in region: 2,300 positions
IT Business Analyst, Architect or Systems Designer
Workers in this unit group provide advice on the effective utilisation of IT and design IT systems in order to meet the business objectives or to enhance the business effectiveness of the organisation.
Employment in region: 2,922 positions
What our students say
Jackson Wood, Computing L3
"I have enjoyed being able to work in an environment that treats me like an independent human being while feeling supported all the while. This has really helped me develop myself and focus hard on the goals that I wish to achieve. It's been a huge benefit to my learning."
Former school: King Alfred's
Studied: Computing L3
What next? Studying a Bachelors in Cyber Security at Plymouth University.