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Level 2
Customer Service Practitioner, Apprenticeship
This apprenticeship will teach you the skills you’ll need to deliver a high quality of service to customers of organisations, while acquiring tips and tricks from professionals you will work alongside. You may act as the first point of contact for an organisation, so high levels of professionalism and communication are essential.
This course is part of our Career Excellence Hubs, which brings you closer to industry than ever before. You will hear from people within the industry, who will equip you with the latest skills, to enhance your future career opportunities.
What does the course involve?
You will spend most of your week working in a customer service role – providing a high-quality service in the workplace, digitally, or in the customers’ localities. You will also come to college occasionally to build on your work-based learning.
This Level 2 Customer Service Apprenticeship covers a range of topics, such as delivering reliable customer service, resolving customer service problems and developing personal performance.
As part of the programme, you will undertake the new retail team leader apprenticeship standard and work towards developing your skills and knowledge in preparation for the end-point assessment.
How will the course be assessed?
We’ll assess your practical skills and workplace performance. Your personal assessor will also visit you at work to review your progress towards the qualifications. The end-point assessment will consist of three elements – apprentice showcase, practical observation and professional discussion.
All assessments need to be passed and each will directly assess the knowledge, skills and behaviours of the apprenticeship standard.
What future study opportunities and careers are there?
After this programme, you could progress to an advanced apprenticeship in customer service, or a Level 3 business-related programme.
What do I do next?
- Ready to apply – please use the ‘apply now’ button at the top of this page.
- I’d like to visit and see the facilities and chat to staff – see when our next open event is here: Events | Weston College
- I have a quick question – use our Live Chat facility on the bottom right of this page.
Entry Requirements
You don’t need any formal qualifications to enrol on this apprenticeship, but you will be assessed to ensure you can complete the English and maths qualification to at least Level 1. You will also need to be in relevant employment, but we can help you find this.
Entry Requirements
You don’t need any formal qualifications to enrol on this apprenticeship, but you will be assessed to ensure you can complete the English and maths qualification to at least Level 1. You will also need to be in relevant employment, but we can help you find this.
Category & Subject Area
Apprenticeships Business and Management Business and Management Courses for 16 to 18-year-olds Courses for 16 to 18-year-olds Courses for adults Courses for adultsiAn interview is required for this course.
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