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Level 2

Throughout the year
12 - 18 Months
APPCSPF1SA

Customer Service Practitioner, Apprenticeship

This apprenticeship will teach you the skills you’ll need to deliver a high quality of service to customers of organisations, while acquiring tips and tricks from professionals you will work alongside. You may act as the first point of contact for an organisation, so high levels of professionalism and communication are essential.

This course is part of our Career Excellence Hubs, which brings you closer to industry than ever before. You will hear from people within the industry, who will equip you with the latest skills, to enhance your future career opportunities.

What does the course involve?

You will spend most of your week working in a customer service role – providing a high-quality service in the workplace, digitally, or in the customers’ localities. You will also come to college occasionally to build on your work-based learning.

This Level 2 Customer Service Apprenticeship covers a range of topics, such as delivering reliable customer service, resolving customer service problems and developing personal performance.

As part of the programme, you will undertake the new retail team leader apprenticeship standard and work towards developing your skills and knowledge in preparation for the end-point assessment.

How will the course be assessed?

We’ll assess your practical skills and workplace performance. Your personal assessor will also visit you at work to review your progress towards the qualifications. The end-point assessment will consist of three elements – apprentice showcase, practical observation and professional discussion.

All assessments need to be passed and each will directly assess the knowledge, skills and behaviours of the apprenticeship standard.

What future study opportunities and careers are there?

After this programme, you could progress to an advanced apprenticeship in customer service, or a Level 3 business-related programme.

What do I do next?

  • Ready to apply – please use the ‘apply now’ button at the top of this page.
  • I’d like to visit and see the facilities and chat to staff – see when our next open event is here: Events | Weston College
  • I have a quick question – use our Live Chat facility on the bottom right of this page.

Entry Requirements

You don’t need any formal qualifications to enrol on this apprenticeship, but you will be assessed to ensure you can complete the English and maths qualification to at least Level 1. You will also need to be in relevant employment, but we can help you find this.

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By submitting this form you are consenting to Weston College recording and processing the personal information on this form, for any purposes of the college associated with the provision of advice and guidance to potential students on the range of courses available to them, college facilities and any other associated information. In accordance with the Data Protection Act 2018, the information will only be used for the above mentioned purposes.

You will need to complete a full enrolment form prior to starting your course.

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Apply or find out more

Marketing Permissions

Once we have your booking we would love to keep you informed of other, similar events you may be interested in. You can unsubscribe at any time. Your personal information will be processed in line with our privacy notice available on our policy page. Is this ok (please tick)?

Email
WhatsApp

By submitting this form you are consenting to Weston College recording and processing the personal information on this form, for any purposes of the college associated with the provision of advice and guidance to potential students on the range of courses available to them, college facilities and any other associated information. In accordance with the Data Protection Act 2018, the information will only be used for the above mentioned purposes.

You will need to complete a full enrolment form prior to starting your course.

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This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.