test

Level 3

Throughout the year
12 - 18 Months
AVPCSPF1SA

Customer Service Specialist, Apprenticeship

This apprenticeship will develop your customer service skills, acting as a referral point for all sectors in an organisation, and dealing with more complex situations, including queries and complaints. You will also gather and analyse customer feedback and information to implement changes in service, all while earning a wage. Having a high level of communication and professionalism is crucial.

This course is part of our Career Excellence Hubs, which brings you closer to industry than ever before. You will hear from people within the industry, who will equip you with the latest skills, to enhance your future career opportunities.

What does the course involve?

You will be an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.

You will often be an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service.

How will the course be assessed?

The end-point assessment consists of three parts. The practical observation takes place in the last three months and will be an observation of your work in the workplace.

The work-based project and interview occurs in the last two months of the apprenticeship and will involve the submission of a project.

The professional discussion reviews the portfolio of evidence that has been developed during the programme.

What future study opportunities and careers are there?

You could progress to a management qualification, such as a team leader apprentice or an operational or departmental manager.

What do I do next?

  • Ready to apply – please use the ‘apply now’ button at the top of this page.
  • I’d like to visit and see the facilities and chat to staff – see when our next open event is here: Events | Weston College
  • I have a quick question – use our Live Chat facility on the bottom right of this page

Entry Requirements

Maths and English at grades 9-4. You will also need to be in relevant employment, but we can help you find this.

Occupations related to Customer Service Specialist, Apprenticeship

Show All

Got a question?

Whatever you'd like to know, we're here to help...

Register your interest

Marketing Permissions

We will contact you when this course becomes available, we would also love to keep you informed of other/similar courses you may be interested in. You can unsubscribe at any time. Your personal information will be processed in line with our privacy notice available on our policy page. Is this ok (please tick)?

Email
WhatsApp
Data protection

By submitting this form you are consenting to Weston College recording and processing the personal information on this form, for any purposes of the college associated with the provision of advice and guidance to potential students on the range of courses available to them, college facilities and any other associated information. In accordance with the Data Protection Act 2018, the information will only be used for the above mentioned purposes.

You will need to complete a full enrolment form prior to starting your course.

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Apply or find out more

Marketing Permissions

Once we have your booking we would love to keep you informed of other, similar events you may be interested in. You can unsubscribe at any time. Your personal information will be processed in line with our privacy notice available on our policy page. Is this ok (please tick)?

Email
WhatsApp

By submitting this form you are consenting to Weston College recording and processing the personal information on this form, for any purposes of the college associated with the provision of advice and guidance to potential students on the range of courses available to them, college facilities and any other associated information. In accordance with the Data Protection Act 2018, the information will only be used for the above mentioned purposes.

You will need to complete a full enrolment form prior to starting your course.

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.