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Level 3
Customer Service Specialist, Apprenticeship
This apprenticeship will develop your customer service skills, acting as a referral point for all sectors in an organisation, and dealing with more complex situations, including queries and complaints. You will also gather and analyse customer feedback and information to implement changes in service, all while earning a wage. Having a high level of communication and professionalism is crucial.
This course is part of our Career Excellence Hubs, which brings you closer to industry than ever before. You will hear from people within the industry, who will equip you with the latest skills, to enhance your future career opportunities.
What does the course involve?
You will be an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.
You will often be an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service.
How will the course be assessed?
The end-point assessment consists of three parts. The practical observation takes place in the last three months and will be an observation of your work in the workplace.
The work-based project and interview occurs in the last two months of the apprenticeship and will involve the submission of a project.
The professional discussion reviews the portfolio of evidence that has been developed during the programme.
What future study opportunities and careers are there?
You could progress to a management qualification, such as a team leader apprentice or an operational or departmental manager.
What do I do next?
- Ready to apply – please use the ‘apply now’ button at the top of this page.
- I’d like to visit and see the facilities and chat to staff – see when our next open event is here: Events | Weston College
- I have a quick question – use our Live Chat facility on the bottom right of this page
Entry Requirements
Maths and English at grades 9-4. You will also need to be in relevant employment, but we can help you find this.
Entry Requirements
Maths and English at grades 9-4. You will also need to be in relevant employment, but we can help you find this.
Category & Subject Area
Apprenticeships Business and Management Business and Management Courses for 16 to 18-year-olds Courses for 16 to 18-year-olds Courses for adults Courses for adultsiAn interview is required for this course.
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