Customer Service in a Health and Social Care Setting, Certificate (Online)

What will I do on this course?

This qualification is designed for those who wish to develop an understanding of how to deliver effective customer service in health and social care settings.

By completing this course, you will gain an understanding of the specific customer service skills needed to provide a high-quality service within the health and social care sector.

The course enables you to:

  • Develop an awareness of customer service in health and social care
  • Understand how to communicate effectively in a health and social care setting
  • Understand the needs of customers who access health and social care services
  • Understand teamwork in health and social care settings.

How will I be assessed?

Learning will be assessed internally by your tutor based on completion of the course modules.

Upon successful completion, you will be awarded the NCFE Level 2 Certificate in Customer Service for Health and Social Care Settings.

You will have access to the College’s online portal. Once logged in you will be able to access your course materials, lessons and resources at any time.

Entry Requirements

No formal entry requirements

Eligibility for FREE Distance Learning courses:

  • Learners must be aged 19 years or over
  • Must have lived in the EU for the last three years
  • Must currently reside in England, in a post code outside of Greater Manchester, Liverpool City, Cambridge & Peterborough, Tees Valley and the West Midlands.

Please note: An administration fee of £100 will be incurred if you withdraw from the course. For funding reasons you can only enrol on one course at a time.

Course Level

Level 2

Financial Information

Most people qualify for FREE tuition and material fees due to discounts we offer. Click on the icon(s) below to find out what you’ll need to pay.


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