Customer Service in a Health & Social Care Setting, Certificate (FLF) | Weston College

Customer Service in a Health & Social Care Setting, Certificate (FLF)

This flexible online course is designed for those who want to understand more about how to deliver effective customer service in health and social care settings.

You will look at the needs of both internal and external customers including people who use services, their supporters, visitors, health professionals and providers of other services. You will also review the importance of effective communication and team work.

Being a “knowledge only” qualification, you are able to study this course online to fit around home and work commitments but with the support of a qualified online tutor. Once logged in you will be able to access your course materials, lessons, resources and assignments at any time.

To gain the certificate, you will need to successfully complete 4 modules:

  • Preparing to deliver customer service
  • Effective communication
  • Specific customer needs
  • Team work

There is no formal exam. Instead, you will need to demonstrate achievement of all learning outcomes within each module by submitting and passing all assessed activities within the course.

On successful completion, you will be awarded the CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings. CACHE qualifications are part of a national government framework and you can be confident that they will be recognised and valued nationally.

The course will commence with a face to face induction and platform navigation tuition.


Entry Requirements

No formal entry requirements

Course Level

Level 2

Financial Information

Most people qualify for FREE tuition and material fees due to discounts we offer. Click on the icon(s) below to find out what you’ll need to pay.

FREE*

More course dates announced soon

Register your interest

Got a question?

Whatever you'd like to know, we're here to help...

Register your interest

Marketing Permissions

Once we have responded to your initial enquiry we would love to keep you informed of other, similar courses you may be interested in.

Email
Data protection
Please note by submitting this form you are consenting to Weston College recording and processing the personal information on this form, for any purposes of the college associated with the provision of advice and guidance to potential students on the range of courses available to them, College facilities and any other associated information. In accordance with Data Protection Act 1998, the information will be used only for the above mentioned purposes.

Apply or find out more

Marketing Permissions

Once we have responded to your initial enquiry we would love to keep you informed of other, similar courses you may be interested in via email.


Is this ok?