Level 1
ICTS - Bristol Airport SWAP
Bristol Airport Security Agent
In this very exciting Sector Base Work Academy Programme (SWAP), you will complete a 1 week virtual course where you will embark on a journey to discover the essential skills and principles of customer service. This course is designed to equip you with the fundamental knowledge and techniques needed to excel across the Security Agent role.
Throughout the course, you will explore key topics such as effective communication, problem solving, empathy, and conflict resolution. Through interactive lessons, case studies, and practical exercises, you will gain a deeper understanding of how to engage with customers professionally and courteously, while addressing their needs and concerns.
After the course you will be invited into Bristol Airport to meet the team, you will have a tour and get a real feel of what it will be like to work for ICTS. You will also have your initial interview and if successful you will be invited in for your formal interview as long as you pass the essential security checks.
The role of a Security Agent
ICTS works in partnership with Bristol Airport, delivering security services to its 9 million passengers. As an airport Security Agent, you will join a carefully selected and trained team of agents responsible for delivering an outstanding customer experience whilst maintaining the safety and integrity of the airport, its passengers and staff. Whether it’s using specialist detectors and X-ray devices to screen and scan passengers and their hand luggage, or verifying the identity of crew and airport staff, one thing is for sure – this is a customer service job with a difference. Teamwork, personality and a positive attitude are essential.
In this role some of your main responsibilities will include:
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Carrying out ID and boarding card checks
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Searching customers, staff, airline crew and business partners
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Carrying our security checks on cabin baggage
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Operating security equipment such as body scanner and X-ray machines
Job Details
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Guaranteed annualised hours of 1680.
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£13.63 6am to midnight.
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£1.20 extra unsocial hours supplement between midnight and 0600
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Minimum Salary: £30,000 Per Annum (T&Cs Apply)
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Full Time and Part Time roles available
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Paid breaks
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Full paid training provided.
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Overtime available
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Uniform provided.
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Full time, permanent guaranteed hours contract
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10% Duty free discount
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Discounted travel to work/ Free parking
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Free tea, coffee, squash
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Wellbeing calendar
Shift pattern: 6 on 3 off Shift pattern: 4 on 4 off any
3 Earlies, start between 2am – 4am All earlies or all lates shifts.
3 Lates, start between 10am – 2pm
3 Days off
Requirements:
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Must be over 18.
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3 years residency in the UK
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No criminal convictions, cautions or warnings.
Click here to view course poster