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Infrastructure Technician (Apprenticeship Level 3)


The role of an Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.

Typical Job roles that an Infrastructure Technician would undertake are:

  • help desk technician
  • first or second line support
  • IT infrastructure technician
  • network support

Entry Requirements

You should hold a level 2 English and maths qualification to start this apprenticeship or have workplace experience in an IT setting. You will also be assessed to ensure you have the ability to complete the English and maths qualifications at level 2 if you have not already achieved them.

Functional Skills

Apprentices will be required to have or achieve level 2 English and maths prior to completion of their Apprenticeship. If this has already been achieved then development of further English and maths skills will continue for the whole of the apprenticeship.


12-18 months.


On completion there is a possible gateway to career progression.

Further progression onto higher degree Apprenticeships, for example; Data Analyst, Cyber Security or Digital and Technological Solutions Degree


Levy paying employers may fund apprentices on this programme from their Apprenticeship Account and non-levy paying SMEs through the co-funded option. There may be a small fee for some SME’s.

End Assessment

To achieve this apprenticeship standard, the employer, training provider and apprentice will agree when the apprentice is ready and competent to undertake the independent end assessment, which will test their skills knowledge and behaviours required for this role.

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