Days: Monday - Friday
Time: 09:30 – 14:30
Date: 23 Nov 2026
Duration: 2 Weeks
Code: PWCFEPDASW

What Will I Study?

During this course, you will:

  • Develop an understanding of the Further Education sector and the range of career opportunities available within colleges.
  • Learn how excellent customer service supports learners, employers and visitors in educational settings.
  • Build communication, teamwork and professional workplace skills.
  • Explore the expectations, responsibilities and behaviours required when working in education.
  • Improve your confidence in applying for jobs and progressing into employment.
  • Develop skills in problem-solving, organisation and responding to customer needs.
  • Gain practical employability knowledge to support your next career step.

Progression Opportunities

Following successful completion of the course, you may progress onto:

  • Employment within colleges, training providers or education support services.
  • Apprenticeships and entry-level roles within the education sector.
  • Further employability and sector-specific training programmes.
  • Customer service, administration, learner support or business administration qualifications at Level 2 and above.

The skills and qualifications gained are valued by employers across education, public sector and customer-facing industries.

Entry Requirements

Applicants should be:

  • Aged 19 or over.
  • Currently unemployed or seeking employment.
  • Interested in exploring career opportunities within Further Education or related sectors.
  • Have a good standard of written and spoken English, ideally at Entry 3/Level 1 or above.
  • As this is an online course, you will also need:
  • A laptop or desktop computer with a working microphone.
  • A reliable internet connection.
  • A working webcam, which must remain switched on during sessions.

Why Choose This Course?

This programme provides a practical introduction to working within colleges and the Further Education sector, helping you gain recognised qualifications, improve your employability skills, and take your first steps towards a rewarding career supporting learners and educational communities.

Full Fee: £0.00 ?

Supported Fee: £0.00

Fee Information

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You will need to complete a full enrolment form prior to starting your course.

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