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Customer Service Apprentice at TRICEL (WESTON) LIMITED

You will receive hands‑on training and support to gain experience across:

  • Responding to customer enquiries
  • Guiding customers through the sales process
  • Preparing and processing orders
  • Supporting dispatch and after‑sales communications
  • Building strong product and systems knowledge
  • Working collaboratively with the internal and external sales

TRICEL (WESTON) LIMITED

Tricel is a global market leader in the manufacture and installation of large- and small-scale water storage tanks, fire sprinkler tanks and biofilters. With over 60 years’ experience, our manufacturing and distribution abilities allow us to provide our product solutions throughout the United Kingdom and worldwide. Part of the Tricel group who are a global provider of high-performance solutions for the Water, Environmental, Construction and Materials industries. Our company ethos “Generations of Innovation” is built around three interlinking themes: Innovation, Quality and Heritage.

At Tricel, the customer is at the heart of everything we do. As a Customer Sales Apprentice, you’ll be a valued member of a supportive, fast‑paced team where you can learn, grow, and thrive.

  • Attendance of 1 workshop a month
  • Assessor visits to the workplace once the workshops have finished to prepare you for your End Point Assessment
  • If you have not already achieved a C/4 + in both maths and English (or equivalent) and cannot provide evidence in the form of a certificate, you will also need to achieve Functional skills at Level 2, in both maths and English. This will include sitting an exam
  • You will be given some of your working week dedicated to your apprentice study, or Off the Job Training, to carry out self-supported study, compiling your portfolio or completing work set by your assessor
  • End point assessment to achieve your final apprenticeship grade

Potential to progress into a department and secure an in-house role.

  • Weighting: Desired
  • Qualification Type: GCSE
  • Subject: English
  • Grade: C/4

  • Weighting: Desired
  • Qualification Type: GCSE
  • Subject: Maths
  • Grade: C/4
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills

£24,751 a year

North Somerset, BS24 9AN

Advanced Level Apprenticeship

Monday - Thursday 8.30 am - 5.00 pm & Friday 8.30 am - 4.00 pm

2

Sales, marketing and procurement

2000023372

How to apply

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Need Help?

If you need help with your application, or have further questions, contact the recruitment team by phone on 01934 411594 or by email on apprenticeships@weston.ac.uk

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