Business Administration Apprentice at North Somerset Council
The Housing Solutions Apprentice will be working with our Home Choice Officers, assisting them in administering the Housing Register for people applying for social housing. They will also have the opportunity to work alongside and learn about the other areas of this service, including assisting people experiencing homelessness, ensuring properties are safe for people to live in and providing support to tenants to maintain their tenancy.
This will be a varied role and includes:
Housing Register Administration
- Administer the Housing Register and Supported Housing Register
- Maintain accurate records, including placements and voids
- Assess and process housing applications
- Verify information to ensure correct banding
Customer & Stakeholder Communication
- Respond to enquiries from customers and stakeholders
- Correspond with applicants and professionals (e.g. social workers, police, healthcare)
- Advise applicants on housing options through the Home Choice scheme
- Maintain regular contact with Housing Providers
Data, Reporting & Coordination
- Assist in producing statistics, government returns and committee reports
- Support coordination of Home Choice data and processes
Service Learning & Development
- Learn housing legislation, policies and procedures
- Gain exposure to wider services (homelessness prevention, tenancy support, emergency accommodation)
- Attend visits with housing providers and residents
Professional Standards & Equality
- Deliver a professional, customer-focused service
- Work in line with the authority’s equality duties
- Engage with the public, colleagues and partners in a respectful and professional manner
Generic duties
- To undertake any other duties commensurate with the grade of the post
- To be aware of and understand the council’s equality scheme and ensure at all times that the duties of the post are carried out in accordance with the policy
- To ensure compliance with all health and safety legislation and associated codes of practice and authority policies
North Somerset Council
North Somerset Council is an exciting and rewarding place to work. Our services matter to people and they are at the heart of the local community. We provide support to vulnerable adults and children whilst maximising their independence, and we protect and improve the environment to make it a thriving and sustainable place to live, work and visit. North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.
The position will be located within the Home Choice and Lettings Team. The Home Choice & Lettings Team works closely with the Homeless Prevention Team (HPT) to deliver a range of housing services. Its key responsibilities include overseeing housing policies and strategies, managing the Home Choice North Somerset social housing register on behalf of 19 Registered Providers, and processing and assessing housing applications in line with relevant legislation and policy. The team also manages the supported housing register for individuals with specific support needs, secures suitable private rented accommodation through landlord incentives, and arranges emergency accommodation for HPT referrals. In addition, it provides tenancy support to help people sustain their homes.
- Attend in-person workshops at Weston College monthly
- Receive ongoing support from a dedicated assessor through regular workplace visits
- Opportunity in year two to gain a recognised housing qualification through the Chartered Institute of Housing
The apprentice may secure a permanent position. There may be an opportunity to progress to a more senior role.
- Weighting: Essential
- Qualification Type: GCSE
- Subject: English or equivalent
- Grade: 4/C or above
- Weighting: Essential
- Qualification Type: GCSE
- Subject: Maths or equivalent
- Grade: 4/C or above
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Microsoft Office
- Empathy with customers
£19,053 a year
North Somerset, BS23 1UJ
Advanced Level Apprenticeship
Monday to Friday, 9.00am - 5.00pm. Includes unpaid lunch break.
Business and administration
2000025729
How to apply
Apply Now Find out moreNeed Help?
If you need help with your application, or have further questions, contact the recruitment team by phone on 01934 411594 or by email on apprenticeships@weston.ac.uk