Business Support Apprentice at North Somerset Council

This apprenticeship role offers the opportunity to develop essential administrative skills while providing day-to-day support within a busy service area. You will assist with handling enquiries, entering data, and producing documents, ensuring work is accurate and completed on time.

You will follow agreed procedures and work with regular support from your team, building confidence, professionalism, and experience as you progress through your apprenticeship qualification.

Daily duties to include: 

• Provide general administrative support with guidance from your team
• Accurately input and update information on systems and databases
• Respond to routine enquiries and customer feedback, escalating issues when needed
• Support internal and external customers by providing clear and helpful information
• Produce documents using standard templates and ICT systems
• Maintain records and filing systems in line with procedures
• Assist with processing applications and checking information is complete
• Help prepare basic reports and update management information when required
• Support purchase orders, invoices, and requisitions using existing systems
• Help organise meetings, including scheduling and taking minutes
• Work towards service quality standards and performance targets
• Develop communication and presentation skills
• Complete all apprenticeship training, coursework, and portfolio evidence

There are two apprenticeship positions available within the Business Support Hub, one role is in the EACH Team and the other role is in the Children's Team.