Level 1
Manging Difficult Conversations
Level 1
Manging Difficult Conversations
This practical, interactive course is designed for supervisors and team leaders who need to address performance issues, manage conflict, and communicate effectively with both team members and stakeholders.
Course overview
Difficult conversations are a normal part of leadership—but avoiding them can quickly lead to bigger problems. The real skill lies in handling them with clarity, confidence, and professionalism.
This practical, interactive course is designed for supervisors and team leaders who need to address performance issues, manage conflict, and communicate effectively with both team members and stakeholders.
Participants will learn how to prepare for challenging discussions, structure conversations clearly, and respond calmly to defensiveness, emotion, and resistance.
Course Aims
- To recognise different types of difficult conversations
- Methods to prepare effectively to have a difficult conversation rather than avoiding or reacting emotionally
- A toolkit of structured frameworks to structure and guide difficult conversations
- Managing your own emotions and the emotions of other
- Professional approaches to managing conflict with team members or wider stakeholders
Who is this course for?
This course is ideal for supervisors, team leaders and anyone responsible for managing people or influencing others.
What will you achieve?
By the end of the course, delegates will have obtained a toolkit to be able to:
- Handle difficult conversations without avoidance or escalation
- Give clear, constructive feedback that drives improvement
- Manage emotional responses—both their own and others’
- Navigate challenging stakeholder discussions with professionalism
- Achieve better outcomes while protecting relationships
Course details
Date: 27th May 2026 Location: South West Skills Campus, Locking Road, Weston Super Mare, North Somerset, BS22 8ND Time: 9:30am - 4pm Delivery: Face to Face Cost: £99 per person
Full Fee: £0.00 ?
Supported Fee: £0.00
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