The College’s 21st Century Library Service scoops national award for high-tech student support
The College’s library service beat off tough UK competition to scoop a Best National Practice Award for its unique level of technical support.
The Council for Learning Services in College (ColRiC) judges chose Weston College’s LibraryPlus-based and cost-free ‘TechGenius’ service for its service interaction.
Technology and Library Team Leader Jon Hofgartner said: “This is brilliant news. TechGenius was set up by Learning Technologist Louise Hutson with Foundation Degree Computing students gaining work experience by helping others with computer, tablet, laptop, PC and phone glitches.
“Around eight TechGeniuses rotate campuses offering general technical advice – from help setting up new phones to support with any computing device.”
Foundation Degree Computing student and TechGenius support Ryan Prescott, 20, of Ashcombe Road, Weston, said: “Weston College provided us with a great opportunity to work on a real help desk. We hope winning this award will bring more recognition to the TechGenius program and look forward to helping more people.”
Chair of CoLRiC, Margaret Phillips, said: “CoLRiC launched these awards as we are convinced there are many unsung heroes in Libraries making a truly magnificent difference to learners. We have been overwhelmed by the number and quality of the entries and the commitment given by staff to the service and their institutions.”
In the last three years the College’s Library Service has invested over £1 million and now has 22 staff.
Service Head of Executive Lead Quality and Learning, Claire Bushell, explained: “ Three years ago the college started from scratch to create state-of-the-art learning facilities on all campuses which are vibrant, office-free spaces where students study, discuss, think and create in a relaxed and welcoming environment.
“We have nearly 200 computers, laptops, tablets, cameras and Kindles and technologically-confident accessible staff who support students. There are also quiet spaces and times.
“It’s wonderful our students are integral to winning this national award. The feedback we get from library users is incredibly positive and it’s now a very valued resource.”
On April 28th Jisc is set to hold a Learning Technology Forum at LibraryPlus on Knightstone’s campus.
It will be an opportunity for education professionals across the region to tap into the latest teaching and learning technology resources.
The College is also organising its first ever Technology Enhanced Learning Conference at Knightstone’s campus on July 9th which is open to anyone in Secondary, Further and Higher Education.
Claire added: “The conference is an exciting first for us with a range of sessions from developing technology enhanced learning with social media and of course TechGenius.”
