IT operations technician

IT operations technicians are responsible for the day-to-day running of IT systems and networks including the preparation of back-up systems, and for performing regular checks to ensure the smooth functioning of such systems.


  • Administers, monitors and supports internal/external networks, servers, email, database and security systems.
  • Configures and sets up new server systems.
  • Schedules and performs system maintenance tasks, such as loading user applications, programs and data.
  • Analyses systems and makes recommendations to improve performance.
  • Identifies problems, agrees remedial action and undertakes emergency maintenance if required.
  • Performs server backup and recovery operations and restarts systems following outages.
  • Acts as a liaison between users, outside suppliers, and other technical teams.

Typical Education Level

Level 1-3

Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.

Will retirement created job openings

In the UK, 9% in this profession are aged 55 or above.* They will likely retire in the next 10 years, creating a demand for new workers

*This is based on national data


Average annual earnings

The current average wage for it operations technician is £24,629

3,261 positions

Current Employment

The number of jobs in the career for the current year is 3,261. Job counts include both employed and self-employed persons, and do not distinguish between full- and part-time jobs.

69 jobs

Job Postings

Over the past year, 69 jobs have been posted for it operations technician roles.

How well does it pay?

Normal pay for this occupation is £24,629 per year. That is about £2,052 per month or £12.63 per hour. New workers generally start on £15,756, while highly experienced workers can earn as much as £39,429

Is it growing or declining?

This career has remained the same over the last 2 years, and is expected to remain the same over the next 4 years. Currently, 3,261 people are employed in the region.

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