IT User Support Technician
- Reports on commonly occurring queries to detect underlying problems.
- Maintains a log of work in progress, calls received, actions taken and problems detected.
- Researches possible solutions in user guides, technical manuals and other documents.
- Refers more complex or intractable problems to appropriate IT professionals.
- Facilitates user access to systems.
- Installs and upgrades hardware, cables, operating systems and/or appropriate software.
- Advises users on how to resolve hardware and software problems.
- Provides technical support to IT users.
Typical Education Level
Level 3 NVQ; A Levels
Will retirement created job openings
In the UK, 10% in this profession are aged 55 or above.* They will likely retire in the next 10 years, creating a demand for new workers
*This is based on national data
Average annual earnings
The current average wage for it user support technician is £25,608
The number of jobs in the career for the current year is 3,628. Job counts include both employed and self-employed persons, and do not distinguish between full- and part-time jobs.
Over the past year, jobs have been posted for it user support technician roles.
How well does it pay?
Normal pay for this occupation is £25,608 per year. That is about £2,134 per month or £13.13 per hour. New workers generally start on £16,128, while highly experienced workers can earn as much as £40,286
Is it growing or declining?
This career has remained the same over the last 2 years, and is expected to remain the same over the next 4 years. Currently, 3,628 people are employed in the region.