IT user support technician

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Tasks

  • Reports on commonly occurring queries to detect underlying problems.
  • Maintains a log of work in progress, calls received, actions taken and problems detected.
  • Researches possible solutions in user guides, technical manuals and other documents.
  • Refers more complex or intractable problems to appropriate IT professionals.
  • Facilitates user access to systems.
  • Installs and upgrades hardware, cables, operating systems and/or appropriate software.
  • Advises users on how to resolve hardware and software problems.
  • Provides technical support to IT users.

Typical Education Level

Level 3 NVQ; A Levels

Will retirement created job openings

In the UK, 9% in this profession are aged 55 or above.* They will likely retire in the next 10 years, creating a demand for new workers

*This is based on national data

£28,974

Average annual earnings

The current average wage for it user support technician is £28,974

2,591 positions

Current Employment

The number of jobs in the career for the current year is 2,591. Job counts include both employed and self-employed persons, and do not distinguish between full- and part-time jobs.

jobs

Job Postings

Over the past year, jobs have been posted for it user support technician roles.

How well does it pay?

Normal pay for this occupation is £28,974 per year. That is about £2,415 per month or £14.86 per hour. New workers generally start on £18,907, while highly experienced workers can earn as much as £47,112

Is it growing or declining?

This career has remained the same over the last 2 years, and is expected to remain the same over the next 4 years. Currently, 2,591 people are employed in the region.

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