Call or contact centre occupation
- Arranges for field staff to visit the caller if further assistance is required.
- Maintains details of calls received, the action taken as a result of a call and updates customer database as required.
- Advises on services available and sells additional products or services.
- Informs existing and potential customers on any immediate action to be taken, and refers the matter to a more senior member of staff if necessary.
- Interviews caller to establish the nature of any complaint or the requirements of the client.
- Answers incoming telephone calls from existing or prospective customers.
Typical Education Level
Level 3 NVQ; A Levels
Will retirement created job openings
In the UK, 8% in this profession are aged 55 or above.* They will likely retire in the next 10 years, creating a demand for new workers
*This is based on national data
Average annual earnings
The current average wage for call or contact centre occupation is £23,566
The number of jobs in the career for the current year is 3,135. Job counts include both employed and self-employed persons, and do not distinguish between full- and part-time jobs.
Over the past year, jobs have been posted for call or contact centre occupation roles.
How well does it pay?
Normal pay for this occupation is £23,566 per year. That is about £1,964 per month or £12.09 per hour. New workers generally start on £19,926, while highly experienced workers can earn as much as £34,902
Is it growing or declining?
This career has remained the same over the last 2 years, and is expected to remain the same over the next 4 years. Currently, 3,135 people are employed in the region.