Telephonists receive and direct callers in commercial, industrial and other establishments, and operate telephone (public) and office (private) switchboards to advise on, and assist with, making telephone calls and to relay incoming, outgoing and internal calls.


  • Alerts emergency services in cases of fire, crime or accident.
  • Provides directory information, dialling codes and details of charges.
  • Gives advice on dialling and other special features available.
  • Reports any faults on telephone operating system.
  • Operates switchboard to connect outgoing calls or to relay incoming or internal calls.
  • Receives callers and directs them to appropriate person or department.

Typical Education Level

Level 2 NVQ; GCSE at grades A*-C

Will retirement created job openings

In the UK, 21% in this profession are aged 55 or above.* They will likely retire in the next 10 years, creating a demand for new workers

*This is based on national data


Average annual earnings

The current average wage for telephonist is £15,050

367 positions

Current Employment

The number of jobs in the career for the current year is 367. Job counts include both employed and self-employed persons, and do not distinguish between full- and part-time jobs.


Job Postings

Over the past year, jobs have been posted for telephonist roles.

How well does it pay?

Normal pay for this occupation is £15,050 per year. That is about £1,254 per month or £7.72 per hour. New workers generally start on £6,410, while highly experienced workers can earn as much as £24,061

Is it growing or declining?

This career has remained the same over the last 2 years, and is expected to remain the same over the next 4 years. Currently, 367 people are employed in the region.

Apply or find out more

Marketing Permissions

Once we have your booking we would love to keep you informed of other, similar events you may be interested in. You can unsubscribe at any time. Your personal information will be processed in line with our privacy notice available on our policy page. Is this ok (please tick)?


By submitting this form you are consenting to Weston College recording and processing the personal information on this form, for any purposes of the college associated with the provision of advice and guidance to potential students on the range of courses available to them, college facilities and any other associated information. In accordance with the Data Protection Act 2018, the information will only be used for the above mentioned purposes.

You will need to complete a full enrolment form prior to starting your course.

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.