Level 2
Customer Service Practitioner, Apprenticeship
Level 2
Customer Service Practitioner, Apprenticeship
Launch your career in customer service with this hands-on apprenticeship. Gain valuable workplace experience, develop excellent communication and problem-solving skills, and earn while you learn as you prepare for a wide range of customer-facing careers.
Course Overview
The Customer Service Practitioner Apprenticeship combines paid employment with structured learning, giving you the skills, knowledge, and confidence to deliver outstanding customer service across a wide range of industries. You'll work with customers face to face, over the phone, and online while developing the professional behaviours employers value.
Throughout your apprenticeship, you'll be supported by experienced assessors who will help you apply your learning in the workplace. Based at Knightstone Campus, you'll study in modern business facilities and become part of Weston College's Business Career Excellence Hub, giving you access to employer networking, guest speakers, recruitment events, and industry insight. You'll also benefit from tutors with extensive commercial experience who will support your development throughout the programme.
What will I study?
You'll develop knowledge and skills in:
• Principles of customer service and customer expectations
• Communication and interpersonal skills
• Working effectively as part of a team
• Handling customer enquiries, requests, and complaints
• Using workplace systems, digital technologies, and customer service software
• Personal performance and professional development
• Understanding business policies, procedures, and organisational values
How will I be assessed?
Assessment includes:
• A portfolio of workplace evidence
• Professional discussions with your assessor
• Practical workplace observations
• An end-point assessment, including a short written or verbal test
Additional Information
Throughout your apprenticeship, you'll benefit from:
• Support from experienced tutors, assessors, and employers
• Flexible online learning resources
• Real workplace experience while earning a salary
• Membership of Weston College's Business Career Excellence Hub
• Guest speakers, employer visits, recruitment events, and networking opportunities
Entry Requirements
• You must be employed in a customer-facing role
No formal qualifications are required, although good communication skills are essential. You'll also be assessed to ensure you can achieve English and maths qualifications to at least Level 1 where required.
What can I do after this course?
Successful completion can lead to employment or further progression within customer service and business.
Career opportunities include:
• Customer Service Assistant
• Customer Contact Centre Agent
• Retail Assistant
• Receptionist
• Front-of-House Team Member
You could also progress to:
• Level 3 Customer Service Specialist Apprenticeship
• Team Leader/Supervisor Apprenticeship
• Specialist customer service roles within retail, hospitality, travel, healthcare, or business administration
Many apprentices continue into senior customer service positions or management pathways.
What do I do now?
Ready to apply? – Please use the 'apply now' button on this page. From here you'll be taken through to our application portal.
Want to learn more? – Visit and see the facilities and chat to staff by signing up for our next Open Event.
Have a quick question? – Use our Live Chat facility on the bottom right of this page.
Full Fee: £0.00 ?
Supported Fee: £0.00
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