Level 2
Customer Service Practitioner, Apprenticeship
Level 2
Customer Service Practitioner, Apprenticeship
Kick-start your career in customer-facing roles with the Customer Service Practitioner Apprenticeship. This programme is ideal if you are new to the world of work or looking to build confidence in delivering excellent customer experiences across any industry.
You will develop essential communication, teamwork and problem-solving skills while gaining hands-on experience in a real job, giving you the foundations you need to progress in customer-focused careers.
Course Overview
This apprenticeship combines workplace training with structured learning delivered by Weston College. You will work directly with customers – either face to face, online, or over the phone – while building the knowledge and behaviours required to become an effective and reliable customer service professional.
Throughout your apprenticeship, you will be supported by industry-experienced assessors who will guide your development and help you apply your learning in real scenarios. Sessions focus on practical skills, workplace confidence, and understanding how excellent customer service impacts business success.
An apprenticeship in customer service is an ideal starting point for anyone looking to build a career in this dynamic sector. It offers the chance to gain industry-recognised qualifications and valuable hands-on experience – all while earning a salary. Working alongside experienced customer service professionals, you’ll develop practical skills, confidence, and the ability to thrive in a wide range of customer-facing roles, giving you a strong head start in your career.
When you study with us, you will automatically join our Business Career Excellence Hub, endorsed by leading employers who play an active role throughout your training. Through guest lectures, company visits, work experience opportunities, and recruitment events, you’ll benefit from exceptional access to industry insight and networking opportunities. At Knightstone Campus, learning takes place in purpose-built classrooms designed to support professional development, including our modern boardroom and business suite. You’ll be supported by expert tutors and assessors with real industry experience – many of whom have worked for major organisations or run their own businesses – ensuring you are fully prepared for your next steps.
What will I study?
- Principles of customer service and customer expectations
- Communication and interpersonal skills
- Working effectively as part of a team
- Handling queries, complaints, and customer requests
- Using systems, tools, and digital technologies
- Managing your own personal performance and development
- Understanding business policies, values, and processes
How will I be assessed?
Assessment activities include:
- A portfolio of evidence from your workplace
- Professional discussions with your assessor
- An observation of your practical skills
- A short written or verbal test (End-Point Assessment)
Additional Information
Throughout your course, you will benefit from:
- Support from experienced assessors and employers
- Access to online learning resources
- Opportunities to develop confidence in real-world customer environments
- Membership of the Career Excellence Hub for skills development
Entry requirements
- You must be employed in a customer-facing role
- No formal qualifications are required, but good communication skills are essential
- You will be assessed to ensure you can complete the English and maths qualification to at least Level 1
What can I do after this course?
Completion of this apprenticeship can open doors to a wide range of customer-focused roles, including:
- Customer Service Assistant
- Customer Contact Centre Agent
- Retail Assistant
- Receptionist
- Front-of-House Team Member
It also provides a strong foundation for progressing to:
- Customer Service Specialist Apprenticeship (Level 3)
- Team Leader/Supervisor roles
- More sector-specific pathways such as hospitality, travel, retail, healthcare, or business administration
Many learners progress into senior customer roles, move into specialist areas such as sales or service coordination, or continue up the apprenticeship route toward management-level qualifications.
What do I do now?
Ready to apply? – Please use the ‘apply now’ button on this page. From here you’ll be taken through to our application portal.
What to learn more? – Visit and see the facilities and chat to staff by signing up for our next open event
Have a quick question? – Use our Live Chat facility on the bottom right of this page.
Full Fee: £0.00 ?
Supported Fee: £0.00
Most people qualify for FREE tuition and material fees due to discounts we offer. Click on the icon(s) below to find out what you’ll need to pay.
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