Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.


  • Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
  • Discusses customer responses with other managers with a view to improving the product or service provided.
  • Co-ordinates and controls the work of those within customer services departments.
  • Develops and implements policies and procedures to deal effectively with customer requirements and complaints.

Typical Education Level

Level 3 NVQ; A Levels

Will retirement created job openings

In the UK, 12% in this profession are aged 55 or above.* They will likely retire in the next 10 years, creating a demand for new workers

*This is based on national data

£22,657 Average wage

Average annual earnings

The current average wage for customer service manager or supervisor is £22,657

4,534 positions

Current Employment

The number of jobs in the career for the current year is 4,534. Job counts include both employed and self-employed persons, and do not distinguish between full- and part-time jobs.


Job Postings

Over the past year, jobs have been posted for customer service manager or supervisor roles.

How well does it pay?

Normal pay for this occupation is £22,657 per year. That is about £1,888 per month or £11.62 per hour. New workers generally start on £14,259, while highly experienced workers can earn as much as £39,490

Is it growing or declining?

This career has remained the same over the last 2 years, and is expected to remain the same over the next 4 years. Currently, 4,534 people are employed in the region.

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