Customer Service Manager or Supervisor
- Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
- Discusses customer responses with other managers with a view to improving the product or service provided.
- Co-ordinates and controls the work of those within customer services departments.
- Develops and implements policies and procedures to deal effectively with customer requirements and complaints.
Typical Education Level
Level 3 NVQ; A Levels
Will retirement created job openings
In the UK, 12% in this profession are aged 55 or above.* They will likely retire in the next 10 years, creating a demand for new workers
*This is based on national data
Average annual earnings
The current average wage for customer service manager or supervisor is £22,657
The number of jobs in the career for the current year is 4,418. Job counts include both employed and self-employed persons, and do not distinguish between full- and part-time jobs.
Over the past year, jobs have been posted for customer service manager or supervisor roles.
How well does it pay?
Normal pay for this occupation is £22,657 per year. That is about £1,888 per month or £11.62 per hour. New workers generally start on £14,259, while highly experienced workers can earn as much as £39,490
Is it growing or declining?
This career has remained the same over the last 2 years, and is expected to remain the same over the next 4 years. Currently, 4,418 people are employed in the region.