Tasks
- Discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems.
- Establishes and monitors work schedules to meet the organisation's requirements.
- Develops and plans training for their teams.
- Liaises with clients and handles more complicated or sensitive complaints and queries.
- Directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users.
Typical Education Level
Level 3 NVQ; A Levels
Will retirement created job openings
In the UK, 12% in this profession are aged 55 or above.* They will likely retire in the next 10 years, creating a demand for new workers
*This is based on national data
£22,657 Average wage
Average annual earnings
The current average wage for customer service manager or supervisor is £22,657
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1,490 positions
Current Employment
The number of jobs in the career for the current year is 1,490. Job counts include both employed and self-employed persons, and do not distinguish between full- and part-time jobs.
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jobs
Job Postings
Over the past year, jobs have been posted for customer service manager or supervisor roles.
![](/modules/custom/emsi_integration/icons/jobs.png)
How well does it pay?
Normal pay for this occupation is £22,657 per year. That is about £1,888 per month or £11.62 per hour. New workers generally start on £15,981, while highly experienced workers can earn as much as £48,553
Is it growing or declining?
This career has remained the same over the last 2 years, and is expected to remain the same over the next 4 years. Currently, 1,490 people are employed in the region.